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Why does my candle have wax left in the bottom, my wick disappeared into the wax, and extinguished? This feature is our "safety wick". The candle will extinguish when it gets near the recommended - do not burn - level. This is built into our pint sized and larger container candles. This prevents the bottom of the container from getting to hot thus breaking a container and burning the surface below. This feature should not replace cautious use, however we feel it's safety is welcome. This innovation was caused by personal experience with other manufacturer's products. Why is my candle sooting? I thought these where suppose to be clean. Our soy candles do burn very clean, however the wicks do burn and create smoke once they past the surface burning zone. To limit the wicks smoking and sooting - from time to time extinguish the candle (dipping the wick into the wax will keep it from smoking, upon extinguishing), allow the candle to cool and harden again, trim the wicks to 1/4" and relight. We recommend a maximum burn time of 4 hours between extinguishing and allowing the candle to cool and set. Why does my candle not seem to fill the room with scent? The following is from our observation only. We have run into this with tea lights mostly. Size does matter. The larger the room space the larger the candle needed. If you are trying to scent a room or a floor, a tea light may not do it. The larger the molten wax pool the better the scent throw will be. Tea lights will scent most smaller bathrooms and bedrooms. Larger rooms will require larger candles or multiple candles to fill with scent well. My candle doesn't seem to be lasting as long as I expected, what is wrong? If you are burning your candle for extended uninterrupted periods of time you will shorten the life of your candle. The flame will get higher and the pool of wax will disappear faster. Try burning your candle for a maximum of 4 hours at a time - less for extended life. Keep wicks trimmed to 1/4" as well. Why are there no colors to your candles? There are a few reasons why we have not added dyes to our standard candle collections. The number one reason is the fact that we try not to add any more than we have to to offer the cleanest burn for you and your family. A secondary benefit some decorators have prefered is that no matter what scent you are burning the labeling and candle itself are neutral. A blue candle does stand out in the warm tone setting of the room. Please continue to ask and send questions. Thank you, -The Schmidts |